Privacy Policy

1. Who we are

al-selim.com is owned and operated by Selim Charcoal, a manufacturer and exporter of lump and briquette charcoal in Egypt. Our address: next to Al-Azhar University, New Damietta, Egypt. In this policy, “we”, “us” and “the company” refer to Selim Charcoal.

2. Data we collect

We collect two kinds of data:

• Data you send us: when you fill in the quote form on our contact page, we receive your name, phone or WhatsApp number, email address (optional), the product you need and your order details. This also covers anything you send us by email, WhatsApp or phone.
• Data collected automatically: when you visit the site, general browsing data is collected, such as browser and device type, pages visited and time on site, how you reached the site, and approximate location (city or country level). This data is collected through Google Analytics 4.

You do not need to create an account on the site, and we do not take card payment details through it.

3. How we use your data

• To answer your inquiries, prepare quotations and follow up on supply and export orders.
• To contact you about your order by phone, WhatsApp or email.
• To understand how visitors use the site and improve its content and performance.
• To protect the site from misuse and security risks.

We never sell or rent your personal data to anyone.

4. Sharing data with third parties

We only share your data as far as needed to run the site and serve you:

• Google: for site analytics (Google Analytics), maps (Google Maps) and any YouTube videos embedded on the site.
• WhatsApp (Meta): if you choose to contact us on WhatsApp, the conversation is subject to WhatsApp's own privacy policy.
• Hosting provider: the site is hosted by Hostinger, where its files and data are stored.
• Authorities: where required by law or by order of a competent authority.

5. Cookies

Cookies are small files stored on your device when you visit the site. We use:

• Essential cookies: help the site work properly and quickly (for example, caching).
• Analytics cookies: set by Google Analytics to gather general statistics about site usage.

You can delete or block cookies in your browser settings, though some site features may be affected. Google also offers an official browser add-on to opt out of Google Analytics tracking (Google Analytics Opt-out Browser Add-on).

6. External links and services

The site links to external services such as Facebook, Telegram, YouTube, WhatsApp and Google Maps. We do not control their privacy policies and recommend that you review them before use.

7. Data security and retention

We take reasonable technical and organizational measures to protect your data from unauthorized access or loss. However, no method of electronic transmission or storage is 100% secure. We keep your messages and order details for as long as needed to serve you and maintain our business relationship, or as long as the law requires, and then delete them or stop using them.

8. Your rights

You can contact us at any time to ask us to:

• Show you the personal data we hold about you.
• Correct or update inaccurate data.
• Delete your data or stop contacting you.

We will respond within a reasonable time and in line with the laws of the Arab Republic of Egypt.

9. Children's privacy

Our site is intended for businesses, importers, distributors and trade buyers. It is not directed at anyone under 18, and we do not knowingly collect their personal data.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes to the site or the law. The date of the latest update appears at the top of this page, and continuing to use the site after an update means you accept the revised version.

11. Contact us

For any question about this policy or your data, contact us:

• Email: info@al-selim.com
• Phone: +20 1010299449
• WhatsApp: +20 1062324891
• Address: next to Al-Azhar University, New Damietta, Egypt